At Cosmo Kedia (“we,” “us,” or “our”), customer satisfaction is our priority. If you are not entirely satisfied with your purchase, we’re here to help. Please review our Refund and Returns Policy below for details.

1. Refund Eligibility

Refunds are available under the following conditions:

  • The product must be unused, unopened, and in its original packaging.

  • Refund requests must be made within 14 days of the delivery date.

  • Proof of purchase, such as an order confirmation or receipt, is required.

2. Return Process

2.1 Requesting a Return:

To initiate a return, please contact our customer service team at [Insert Email Address] or [Insert Phone Number] with your order details and reason for the return.

2.2 Shipping the Item:

  • Once your return request is approved, we will provide you with a return shipping address.

  • Customers are responsible for the cost of return shipping unless the product received was defective or incorrect.

2.3 Condition of Returned Items:

Returned items must be:

  • In their original condition (unused, unopened, and undamaged).

  • Sent back with all original accessories, packaging, and tags.

3. Non-Refundable Items

Certain items are not eligible for refunds or returns, including:

  • Products on sale or purchased during promotional events.

  • Gift cards or vouchers.

  • Opened or used makeup and skincare products (for hygiene reasons).

4. Defective or Incorrect Products

If you receive a defective or incorrect product:

  • Contact us within 7 days of delivery.

  • Provide photos of the defect or incorrect item.

  • We will arrange a replacement or full refund, including shipping costs.

5. Processing Refunds

  • Refunds will be processed within 7-10 business days after we receive and inspect the returned item.

  • The refund will be issued to the original payment method used during the purchase.

  • Shipping fees are non-refundable unless the return is due to a defect or error on our part.

6. Exchange Policy

We do not offer direct exchanges. If you wish to exchange an item, you must return it for a refund and place a new order.

7. Contact Us

If you have any questions about our Refund and Returns Policy, please get in touch with us:

  • Email: admin@cosmokedia.com

  • WhatsApp: +880 18046-53041